Seeking a position in Information Technology as Technical Support Engineer, that would best utilize my skills and enthusiasm to make a significant contribution & add value to an organization.
Work Experience
Empowering Creativity through
Nov 2021- Aug 2023
Bin Saddiq Group Pakistan
IT Support Engineer
Configured and created/added/removing VLANs, trunks, etc on Cisco switches and routers. Responsible for migrating hundreds of desktops, laptops, and notebooks to a new domain. Assisted floor support, DBA team, DHCP team, and network architecture engineers. Troubleshoot and resolved DNS and DHCP issues in Windows and Linux platform. Setup, configured, and verified local and network (HP, Canon, Zebra) printers. Troubleshoot cat6a (drops) connectivity issue using Fluke testing tool. Configured, tested, and verified Zebra (200 - 600 dpi) printers. Provided tier 2 hardware/software support for multiple users to identify correct procedures and solutions in a timely manner. Implemented preventive maintenance strategies, resulting in a 20% decrease in equipment downtime.
My Skills
Core competencies that drive my performance.
My Skills
User End Technical support90 %
Network troubleshooting91 %
Windows installation92 %
Oracle Database user Client support tnsnames92 %
Problem Solving96 %
Desire to Keep Learning97 %
Application support90 %
Ability to work under Pressure91 %
Education
Empowering Creativity through
2020
Matric
Private Candidate
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
2022
Intermediate in Computer Science
Nusrat-ul-Islam College
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
2023-2026
Bachelor of Computer Science
Virtual University of Pakistan
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.